Questions Parents Ask

Cueword is live, one-on-one online English communication coaching. Your child builds five skills with a coach: listening comprehension, reading comprehension, speaking, writing and vocabulary. Cueword is a product of Cuemath.

Grades 2–8: Elementary (Grades 2–5) and Middle School (Grades 6–8).

Neither. Cueword is a communication program, built around stories your child picks. It builds how your child listens, reads, speaks and writes, which shows up everywhere.

It's how our coaches teach. Instead of giving the answer, the coach asks the right question so your child works it out. That's how the learning sticks.

Coaches are the top 1% of applicants: licensed teachers and TEFL/TESOL-certified coaches, each trained on the Cueword method before their first class.

One-on-one teaching works: educational research found that children taught one-on-one outperformed about 98% of classroom-taught peers (Bloom, 1984). Your child also keeps the same coach all term.

Live, online and one-on-one with the same coach all term. Your child picks the stories they want to do in each class, then listens, reads, learns words in context, speaks and writes about them.

Two live one-on-one classes a week, with the same coach all term. Classes run 40 minutes on Basic (Grades 2–5 only) or 55 minutes on Standard. A term runs about three months. We teach across every time zone in the US, Canada, the UK, Europe, the UAE, Qatar, Saudi Arabia and Oman.

Yes. Classes run on Zoom, with the lesson on Cueword's own learning platform, built for these lessons. Live, never pre-recorded.

The year runs in three terms: Term 1 Storytelling, Term 2 Explaining and Term 3 Persuading (Arguing in Grades 6–8). Each term ends in a Showcase your child writes and performs in your presence, and each level is harder than the last.

That's common. If the evaluation or coach spots a gap, the coach fills it with foundation lessons within your 26 classes a term, with no extra classes to book.

Just your child. Every class is one-on-one with the coach, including the Showcase at the end of each term. Not a small group that's called 1:1.

A laptop with a camera and a quiet space. Phones won't work.

Yes, any time of the year.

Plan ahead and it isn't lost: cancel the class in the Cueword Parent app at least 12 hours before it starts, or message your coach there to move it to another time before it starts. A class missed without cancelling or moving it counts as used.

Having the same coach all term is what makes Cueword work, so we match carefully. If it genuinely isn't the right fit, tell us and we'll move your child to another coach.

A free, 50-minute, one-on-one session with a Cueword specialist, covering all five skills. It's a dialogue, not a test, so there's nothing to prepare, and you get a Cueword Report the same day.

Yes. No credit card needed. The report is yours to keep.

Tap "Get Started" and pick a slot that suits you. Slots run on weekday evenings and weekends, and open as early as tomorrow. We'll send the join link to your inbox.

An overall score, five skill gauges (listening comprehension, reading comprehension, speaking, writing and vocabulary), three insights about your child, a learning plan and curriculum placement.

Yes. We email it to you as a PDF after the evaluation, the same day. It's yours to keep, so you can share it with anyone you like.

You get the report and a recommended plan the same day. If you choose Live Classes, Grades 2–5 pick Basic (40-minute classes) or Standard (55-minute classes), and Grades 6–8 take Standard.

Basic is $20 a class ($520 a term) for 40-minute classes, Grades 2–5 only. Standard is $25 a class ($650 a term) for 55-minute classes. Each term is 26 classes, billed per term in USD, with no annual lock-in.

Grades 2–5 can pick the class length: Basic (40 minutes) or Standard (55 minutes), with the same coach and the same curriculum. Grades 6–8 take Standard.

No. You pay only for the classes. Live Classes are billed per term, with no annual lock-in.

Prices shown are in US dollars. Families in Canada, the UK, Europe, Qatar, Saudi Arabia, the UAE and Oman pay a set price in their local currency, shared with your plan after the free evaluation.

Yes. You can stop at any time, and we refund the unused paid classes left in your term. Classes already attended, missed or expired, promotional or gifted classes, payment gateway, bank and forex charges, and taxes on classes already used are not refunded.

Ask our customer care team at help@cueword.com. Approved refunds go back to the account you paid from. See our Refund Policy for the full terms.

Ask us in writing. Cueword may allow a one-time pause of up to 12 calendar days. Classes not attended after the pause ends count as missed.

After the free evaluation, our admissions counselor walks you through your plan, including any offers available to you.

After every class, the coach sends a class summary in the Cueword Parent app. You also meet the coach twice a term, and get a report after each mid-term and end-of-term assessment. Each term ends in a Showcase in your presence.

Our app for enrolled families: chat with your child's coach, see the class schedule in your time zone, cancel a class if plans change, follow progress, and get reminders before classes and parent-coach meetings.

Yes. You meet the coach twice a term, early on for a first read on progress and late in the term on what's next. In between, you can chat with the coach any time in the Cueword Parent app.

Yes, and we encourage it.

Write to us at hello@cueword.com. For refund questions, write to help@cueword.com.