CuewordRefund & Cancellation Policy
How refunds, cancellations and pauses work for Cueword classes.
Stop Any Time, Get Back What You Haven't Used
Stop Any Time
Classes are billed per term, with no annual lock-in. Stop any time.
Unused Classes Refunded
We refund the unused paid classes left in your term.
Back to the Account You Paid From
Approved refunds go back to the account you paid from.
What Isn't Refunded
Used Classes
Classes already attended, completed, missed or lapsed.
Bonus Classes
Promotional, bonus, compensatory/additional or gifted classes.
Payment Charges
Payment gateway, bank, forex, convenience or EMI-related charges.
Taxes on Used Classes
Applicable taxes as applicable in the relevant jurisdiction relating to consumed classes.
How to Reach Us
Refunds and Cancellations
Ask our customer care team at help@cueword.com.
Everything Else
Write to us at hello@cueword.com.
Questions About Refunds
Can we stop, and do we get a refund?
Yes. You can stop at any time, and we refund the unused paid classes left in your term. Classes already attended, missed or expired, promotional or gifted classes, payment gateway, bank and forex charges, and taxes on classes already used are not refunded.
What happens if my child misses a class?
Plan ahead and it isn't lost: cancel the class in the Cueword Parent app at least 12 hours before it starts, or message your coach there to move it to another time before it starts. A class missed without cancelling or moving it counts as used.
Can we pause classes?
Ask us in writing. Cueword may allow a one-time pause of up to 12 calendar days. Classes not attended after the pause ends count as missed.
The Full Policy
By accessing and subscribing to the platform, you are agreeing to the refund and cancellation policy ("said policy") and are thereby bound by the said policy. Cueword is a product of Cue Learn Private Limited, known by its brand name Cuemath.
1. Eligibility
Cueword offers a pro-rata refund for all paid plans. Parents may discontinue the program at any time. Upon a valid refund request, the fee attributable to all remaining unused classes will be refunded. Refunds are calculated only on the basis of classes remaining at the time the discontinuation request is received. Attended, missed, expired or promotional/gifted classes are not refundable.
2. Plans Covered
This policy applies to all Cueword plans all over the globe. Plans are priced on a per-class basis, and refunds are calculated using the applicable per-class price for the enrolled plan.
3. Parent Discontinuation
Parents may discontinue classes at any stage of the program. If the parent informs Cueword that they wish to discontinue, the value of the remaining unused paid classes, after deducting all classes already consumed and applicable non-refundable charges, will be refunded on a pro-rata basis.
4. Non-refundable Items
- Classes already attended, completed, missed or lapsed.
- Promotional, bonus, compensatory/additional or gifted classes.
- Payment gateway, bank, forex, convenience or EMI-related charges.
- Applicable taxes as applicable in the relevant jurisdiction relating to consumed classes.
5. Refund Request Initiation
Refund requests may be raised through the Cueword mobile application or Customer Care.
6. Pause
If a parent wishes to pause a student's classes, the parent must notify Cueword in writing. Cueword may, at its sole discretion, permit a one-time pause of up to twelve (12) calendar days ("Pause Period"). Upon expiry of the Pause Period, any scheduled classes not attended by the student shall be deemed missed classes.
7. Processing
Approved refunds will be processed in the source account through which the original payment was received by Cueword, and it will be refunded as per the applicable banking rules and regulations.
8. Contact
For any further queries related to the Cueword Refund Policy, please feel free to reach us at help@cueword.com.